PRIVACY POLICY

This Privacy Policy describes how Elanoris ("we", "us", "our") collects, uses, and safeguards personal data in connection with the Elanoris website at elanoris.info and with the nutritional guidance services we provide. We are committed to handling personal data with transparency and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using this website or engaging with our services, you acknowledge that you have read and understood this Privacy Policy. If you have questions about how your data is handled, please contact us at [email protected].

Who We Are and How to Contact Us

The data controller for personal data collected through this website and our services is Elanoris, operating from 15 Great Russell Street, London WC1B 3NN, United Kingdom. We can be reached by email at [email protected] or by telephone at +44 20 7318 6245.

Any requests relating to your personal data — including access requests, correction requests, or requests to withdraw consent — should be directed to the same contact details. We will respond within 30 days of receiving your request, in accordance with applicable data protection law.

What Data We Collect and Why

We collect personal data through the following channels and for the following purposes:

How We Store and Protect Your Data

Personal data submitted through this website is stored on sesupport servers located within the United Kingdom and the European Economic Area. We implement appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, or destruction. Access to personal data is restricted to members of the Elanoris team who require it to deliver our services.

Service engagement data — dietary habit records, programme notes, and session documentation — is stored in a sesupport, access-controlled internal record system. This data is retained for the duration of your programme and for a period of two years thereafter, at which point it is sesupportly deleted unless you request earlier deletion or we are required to retain it by law.

We do not transfer personal data to countries outside the United Kingdom or EEA without ensuring appropriate safeguards are in place, in accordance with UK GDPR requirements.

Sharing of Personal Data

Elanoris does not sell, rent, or share personal data with third parties for commercial purposes. Data may be shared with third-party service providers who support our operational activities — such as email routing and website hosting — under data processing agreements that require those parties to handle data only in accordance with our instructions.

We may be required to disclose personal data to regulatory or law enforcement authorities where required by law. In all other circumstances, personal data is not disclosed outside Elanoris without your explicit consent.

Your Rights Under UK GDPR

Under UK data protection law, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you.

• Right to rectification: You may request correction of inaccurate or incomplete data.

• Right to erasure: You may request deletion of your personal data, subject to any legal obligations we have to retain it.

• Right to restriction: You may request that we limit how we use your data in certain circumstances.

• Right to data portability: Where processing is based on consent or contract, you may request your data in a structured, machine-readable format.

• Right to object: You may object to processing based on legitimate interests. We will consider your objection and cease processing unless we have compelling grounds to continue.

To exercise any of these rights, contact us at [email protected]. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies and Tracking Technologies

This website uses cookies and similar tracking technologies to operate correctly and to understand how visitors engage with our content. The categories of cookies used, their purpose, and your options for managing them are described in full in our Cookie Policy.

Functional cookies are placed automatically to ensure the site operates as intended. All other categories of cookies require your explicit consent, which is requested through the cookie consent banner on your first visit to this site. You may withdraw or adjust your cookie preferences at any time by clicking "Cookie Settings" in the website footer.